Firstly, thank you for choosing Syndicate. We value your business and aim to make your shopping experience enjoyable and hassle-free. We want our customers to be confident shopping with us. If for some reason you’re not satisfied with your purchase, please take a look at our straightforward return policy to ensure your experience is as convenient as possible.
1. Returns within 15 Days:
You have up to 15 days from the date of delivery to initiate a return for eligible items. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Return Shipping Costs:
Return shipping costs are the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure your return is received and processed efficiently.
3. Condition of Returned Items:
Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that are returned damaged, soiled, or altered may not be accepted for a refund or exchange.
4. Excluded Items:
The following items are excluded from our return policy:
- Items received as part of a promotional giveaway, even if they are otherwise sold in our store. These items are considered final sale.
- Items marked as “Final Sale” during the purchase, as clearly indicated in the product description.
5. How to Initiate a Return:
Contact us directly with our contact form and be sure to include your order number.
6. Refund Processing:
Once we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped as soon as possible.
7. Restocking Fee:
Syndicate reserves the right to charge a restocking fee for returns that do not meet the above return policy guidelines.